Terms and conditions, lift pass and activity



Our terms and conditions of sale, together with your order, confirmed through an order confirmation or a receipt, constitute the overall contractual basis for the purchase. These provisions apply as a binding contract for goods and services purchased via Narvikfjellet.no, over the counter in the facility and directly from the agent. 


1. General Terms

1.1. The person placing an order on www.narvikfjellet.no must be at least 18 years of age. This applies to all goods and/or services that can be ordered on the current website.
1.2. Please check the confirmation you receive so that it is in accordance with your order. The purchaser is responsible for ensuring that the contract/order confirmation is in accordance with the order.
1.3. Narvikfjellet disclaims liability for errors that guests make if they have not followed our terms and conditions. The terms protect you as a guest and Narvikfjellet as provider. 

2. Ordering 

2.1. An order is binding as soon as an order number is assigned to the guest and payment is completed. It is the guest's responsibility to check that the arrival and departure date, as well as anything essential to the booking, is correct.
2.2. You will receive an email when you have completed your order, provided that you have used a correct and valid e-mail address.
2.3. Narvikfjellet and our partners are responsible for ensuring that your login information is not misused, resold to third parties or otherwise distributed without your consent.
2.4. In connection with your order, you agree that we can send relevant information to your email address. 

3. Prices

3.1. All prices are stated in NOK (Norwegian kroner). Agreed prices are binding for all parties. Narvikfjellet reserves the right to make any printing errors.
3.2. Narvikfjellet reserves the right to make changes in the price as a result of increased costs when purchasing goods and services, increased taxes or other circumstances beyond the point of sale's control.
3.3. Narvikfjellet reserves the right to make printing errors in prices. 

4. Payment 

4.1. When ordering/purchasing, the amount shall be paid in full. The guest must bring and show the booking confirmation upon arrival.
4.2. Narvikfjellet uses payment solution from Nets and you can pay with Visa, Mastercard, Maestro, Visa prepaid, Bankaxcept, Amex. The transaction itself is handled by Teller.
4.3. When paying by invoice, an invoice fee of NOK 49,- will apply.
4.4. Invoicing to companies requires an organization number, and Narvikfjellet claims the right to perform credit checks if necessary.
4.5. Invoicing to private individuals requires Narvikfjellet to register the 
 social security number of the person placing the order.
4.6. All invoice payment must be agreed in advance of the order.
4.7. Payment of invoice after due date will be subject to a reminder fee. 

5. Cancellation and modification 

5.1. All cancellations of activities/experiences/services must be made in writing to Narvikfjellet AS at [email protected].
5.2. The person who books is responsible for their own, relevant insurance premiums that apply to travel and booking / rental conditions. For example, travel and leisure insurance as well as travel and liability insurance.
5.3. See specified cancellation conditions under the relevant product; ski school pt. 9, activity pt. 10, event pt. 11. 

6. Force Majeure and unsatisfactory weather conditions

6.1. Narvikfjellet and our subcontractors are not responsible for unsatisfactory weather conditions, closed facilities or other conditions beyond the facility´s control. We reserve the right to incorrect pricing, descriptions of services and technical problems that may arise. 

7. Conditions for lift passes (prepared by Norwegian Resorts and Mountain Destinations) 

7.1. Lift tickets are personal and must not be transferred.
7.2. A new season pass/annual pass can be purchased for a fee of NOK 100, plus an Axess card for NOK 100.
7.3. There is no right of return on lift tickets.
7.4. In case of misuse or violation of the alpine trail rules, the lift pass can be destroyed without compensation.
7.5. No compensation is given in the event of unforeseen downtime, e.g. in the event of bad weather, power curs, machine faults, etc.
7.6. Parts of the competition trails may be reserved for competition and training.
7.7. Axess cards are mandatory for all types of cards due to the contact-free ticketing system. If you have an Axess card without technical problems, this can be recharged and reused. If you do not have an Axess card, this can be purchased for NOK 100 in addition to the lift pass price. This does not apply to single trips with the gondola, where a paper ticket is used. 
7.8. Children 0-6 years old get a free lift pass when using a helmet and Axess card. All children under the age of 7 must carry an Axess card with a valid lift pass.
7.9. The guest is responsible for presenting a discount coupon/voucher/gift card/student ID before purchasing a lift pass. No refund will be given afterwards.
7.10. Groups over 10 people can get a group discount on lift tickets in Narvikfjellet for a joint fee. Requests for group discounts should be sent to [email protected].
7.11. There is no right of return/refund on Axess cards.
7.12. The guest is obliged to familiarise themselves with which lifts run and which slopes are open before purchasing a lift pass. No refund will be given afterwards.
7.13. The guest is obliged to assess the weather and skiing conditions based on their skiing /snowboarding skills, before purchasing a lift pass. No refunds will be given afterwards.
7.14. Narvikfjellet is responsible for ensuring that information about which lifts and slopes are in operation is available to the guest.
7.15. Reimbursement in the event of downtime, see supplementary under section 13.
7.16. Reimbursement in case of illness or injury; In the event of illness or injury, the card user will be entitled to a proportionate refund of the card expenses for the time the card could not be used. The injury or illness must be documented by means of a medical certificate upon request. 
7.17. We provide free tickets for companions with a valid companion certificate.
8. Conditions for ski rental 

8.1. Valid identification is mandatory when renting equipment. This also applies to pre-booked and paid equipment.
8.2. In order to rent equipment in Narvikfjellet AS, the guest must be over the age of 18 or bring a parent over the age of 18.
8.3. All payment is made in advance. Repayment of the rental amount is only made in case of illness / injury against a doctor's certificate.
8.4. Alpine skis can easily be confused. Remember what the skis look like (keep a receipt where barcodes are noted) and where you place the skis! It is not permitted to lend, rent or sell rented equipment.
8.5. Equipment should only be used on marked and groomed trails. Damage to the equipment during other use must be paid for.
8.6. The lessor is not responsible for theft of the equipment. During the rental period, the hirer is responsible for storing the equipment in a secure place. In case of theft, the hirer must replace the equipment.
8.7. The lessor is not liable for personal injuries caused to the hirer, equipment or third parties during the rental period.
8.8. No money will be refunded for cancelled rental unless there is a written medical certificate.
8.9. Equipment must be returned during opening hours to the lessor when the rental period has ended.
8.10. It is the hirer's responsibility to approve the equipment before use.
8.11. The hirer is aware that bindings on alpine skis are of the auto-release type. This reduces the risk of injury but is no guarantee of safety. On snowboards, there are no auto-release bindings.
8.12. When renting avalanche equipment, NOK applies. 300 in deposit upon delivery. The deposit is refunded when the equipment is returned (in its original condition). 

9. Conditions of ski school 

9.1. Payment of ski school must be made before the lesson starts, either online or over the counter.
9.2. If cancelled and changed up to 48 hours before the start of the lesson, the full amount minus a fee of NOK 200,- will be refunded.
9.3 If cancelled less than 48 hours before start, a medical certificate is required for reimbursement, minus a fee of NOK 200,-.
9.4. For you as an adult: For those of us who work in the ski school, it would be good if we are told before class starts if the child has any special needs. It makes it easier for us to give the children the best experience. Parents should also ensure that their children come with energy and with food in their stomachs. That way they can get the most out of the ski school. 

10. Terms of Activity 

10.1. To cancel or change a booked activity, please contact [email protected].
10.2. Payment of the activity must be made before the activity starts, either online or over the counter.
10.3. Cancellation can be made free of charge within 7 days before the activity day unless otherwise specified.
10.3. Cancellation between 2-6 days before arrival: 50% refund.
10.4. Cancellation after 48 hours before start time: no refund.
10.5. Cancellation conditions for groups of 10 people or more will depend on the size of the group and the content of the activity. The conditions will be specified in each group booking.
10.6. In case of illness and medical certificate, a full refund is given. 
10.7. Narvikfjellet reserves the right to cancel the activity if, for safety reasons, it is not prudent to carry out the activity (for example due to the weather). In the event of such cancellation, a full refund will be given unless the parties agree to change the time of the activity.
10.8. Narvikfjellet reserves the right to cancel the activity if conditions are not met, such as the minimum number of participants, etc. If this occurs, the person who booked will be notified the day before the activity. If the the person who booked does not accept a change of time for the activity, a full refund will be given. 
These terms and conditions apply to paid activities organized by and in Narvikfjellet. 

11. Event Terms 

11.1. Changes and cancellation of a booked event must be made in writing to [email protected]
11.2 Cancellation conditions 0-99 persons:
30+ days before arrival date: free cancellation
15-29 days: 50% reduction without charge
7-14 days: 25% reduction without fee
0-6 days: 10% reduction without fee 
11.3 Cancellation policy 100+ persons: 
60+ days before arrival date: free cancellation 
30-59 days: 50% reduction without charge
15-30 days: 25% reduction without fee
6-14 days: 10% reduction without fee 
11.4 Payment groups 0-99 persons: 50% deposit payable by credit card or invoice 30 days before arrival. The remaining amount is paid afterwards
11.5 Payment groups 100+ persons: 50% deposit payable by credit card or invoice 60 days before arrival. The remaining amount is paid afterwards.
11.6 When invoicing to companies, we will require an organization number and a credit check.
11.7 When invoicing to private individuals, we will require a registered social security number.
11.8 The person placing the order is responsible for providing correct information to Narvikfjellet regarding the order. 
11.9 Narvikfjellet is responsible for carrying out booked activity / service / catering in accordance with the order. 
12. Ski Safety 

In cooperation with Norwegian Resorts and Mountain Destinations. 
12.1. We want all our ski guests to wear helmets, show consideration for other skiers and snowboarders and follow the rules for skiers. It should be safe to ski with us, and then we all have a responsibility for our own skiing.
12.2. Liability to avoid harm: You must act in such a way that you do not harm yourself or others.1
2.3. Adjust your speed to the conditions: You must ski in a controlled manner, adjust your speed and skiing manner according to skill, terrain, skiing conditions and traffic in the facility.
12.4. Duty to give way: If you come from behind (from above), you are responsible for avoiding a collision.
12.5. Overtaking/downhill skiing: It is forbidden to ski straight downhill except during organized training. If you overtake another skier/snowboarder, you must give them sufficient space for both controlled and uncontrolled movements.
12.6. Starting, entering or turning upwards on the slope: If you enter or turn upwards on a slope, you must ensure that this happens without danger to yourself or others. The same applies to skiing after stopping.
12.7. Do not stop/sit in tight or places out of view.
12.8. On foot in the slopes: If you are on foot, you must only use the outer edges of the hill.
12.9. Ski stops/straps: Ski stops/straps are mandatory. Make sure the bindings are set correctly.
12.10. Respect signs: Follow signage, markings and directions.
12.11. Assistance in case of accidents: In case of injuries, everyone has a duty to help. Witnesses and contributors are obliged to provide personal details. Alpine skiing is associated with a certain danger, therefore, show caution. Drugs and skiing do not go together. Violation of the skiing rules may result in expulsion from the facility and destruction of lift tickets without refund. 

13. Break in services

13.1. In the event of a break in services  – i.e. in the event of a lift stop and/or when more than 50% of the total trail offer at the time of purchase cannot be used – the cardholder is entitled to a proportionate refund for the time the lift pass cannot be used. The stoppage must be of at least 30 minutes duration and the sum of the stoppages must amount to more than 1/3 of the lift pass's validity period. No refund will be given when purchasing day passes, half-day passes or hourly passes.
13.2. Business interruptions that are beyond the control of operations management (force majeure): In the event of a stoppage that is beyond the control of the ski resort, the reimbursement shall correspond to 50% of the proportionate reimbursement to which the cardholder is entitled under the preceding paragraph. This applies in the event of operational interruptions as a result of, for example, weather and wind conditions, landslides, lightning strikes, floods, fires, power outages, pandemics, strikes, etc. and which constitute conditions that the facility could not reasonably expect to take into account at the time of purchase. It is up to the facility to document that the stoppage is due to such conditions and that the facility has not had the opportunity to avoid or overcome the consequences of these. 
Based on the above provision, it must be clear that the cardholder is not entitled to the full purchase price, only a proportionate refund for the time the season pass cannot be used. The maximum amount that can be refunded in the event of a snow shortage is 50% of the lift pass purchase price. This assumes that the facility is unable to open for the season. On the other hand, if the facility stays open more than 1/3 of the season, the cardholder is not entitled to a refund. 
In other words, it is for closed days beyond 1/3 of the season's total number of ski days that the cardholder can claim a refund. The refund shall be 50% of the proportionate share of the time the lift pass cannot be used. This is a calculation where the value of the lift pass must be divided by the number of days in the season. This "day rate" is decisive for the size of the reimbursement claim. 
It is in the nature of the case that any reimbursement claim cannot be settled until after the season has ended. Accordingly, until the end of the season, the owner of the facility may reject any reimbursement claims. Any claims for reimbursement shall be addressed to the owner of the facility after this time. 

14. Data Retention 

Your privacy is important to Narvikfjellet and we take our responsibility for the security of your personal data very seriously. We take it upon ourselves to protect your personal information and practice transparency about the information we collect about you and what we do with it. To reflect the latest changes in data protection law and our commitment to transparency, we have updated our Privacy Policy. 

15. Privacy 

Narvikfjellet respects your privacy and processes personal data as a data controller in accordance with the Personal Data Act. These terms and conditions provide you with information about how we process information about you. 
15.1 We process visitor data. This is information that the server automatically generates when someone visits our website. This typically includes which pages have been downloaded, time, which page you came from, IP address, type of device (e.g. iPhone), type of browser and operating system. Visitor information is used anonymously, for the purpose of operating and further developing the website. If you fill in information in registration forms, we will also process the information you fill in the registration forms. This information is used to administer the services. Your e-mail address can be used to send you advertising if you have consented to this or it is otherwise permitted by Norwegian law. We also process your inquiries and feedback if you voluntarily contact us or provide feedback about our website. 
15.2 Links; Narvikfjellet.no may contain links to websites owned and operated by others. This privacy policy only applies to Narvikfjellet.no, and we are not responsible for how your personal data is processed on external sites. 
15.3 We use cookies. These are data packets that are stored on your device. Our cookies are used to adapt the website to your use and settings, as well as to conduct anonymized surveys on user behavior on the website and register the number of visitors. Cookies can also be used for user-oriented marketing in accordance with applicable legislation. You can choose to reject cookies in your browser. Through a function in your browser, you also choose if/when you want to delete cookies. 

Read more under Narvikfjellet privacy statement here.