Terms and Conditions

1.0 General Terms and Conditions

Anyone placing an order on www.narvikfjellet.no must be at least 18 years of age. This applies to all goods and/or services available for purchase on the website.

Please review the confirmation you receive to ensure that it matches your order. The purchaser is responsible for verifying that the contract/order confirmation corresponds to the booking.

Narvikfjellet is not liable for any loss or damage resulting from the guest’s failure to comply with applicable terms, instructions, or safety regulations.

2.0 Booking

A booking becomes binding as soon as a booking number has been assigned to the guest and payment has been completed. It is the guest’s responsibility to ensure that the arrival and departure dates, as well as any other essential booking details, are correct.

You will receive an email once your booking has been completed, provided that a valid and correct email address has been supplied.

Narvikfjellet and our partners are responsible for ensuring that your login information is not misused, resold to third parties, or otherwise distributed without your consent.

In connection with your booking, you consent to us sending relevant information to your email address.

3.0 Prices

All prices are stated in NOK (Norwegian kroner). Agreed prices are binding for all parties. Narvikfjellet reserves the right to correct any typographical errors.

Narvikfjellet reserves the right to adjust prices due to increased costs in the procurement of goods and services, changes in taxes, or other circumstances beyond the control of the point of sale. Price changes do not apply to agreements that have already been concluded and paid for.

Narvikfjellet reserves the right to correct any pricing errors.

4.0 Payment

The full amount must be paid at the time of booking/purchase. The guest must bring and present the booking confirmation upon arrival.

Narvikfjellet uses a payment solution provided by Nets, and you can pay with Visa, Mastercard, Maestro, Visa prepaid, BankAxept, and American Express. The transaction itself is processed by Teller.

For payments made by invoice sent by post, an invoice fee of NOK 49 will be added.

Invoicing to companies requires an organization number, and Narvikfjellet reserves the right to perform a credit check if necessary.

Invoicing to private individuals requires Narvikfjellet to register the purchaser’s national identity number.

All invoice payments must be agreed upon prior to the booking.

In the event of late payment of an invoice, reminder fees and interest will be charged.

5.0 Cancellation and Changes

All cancellations of activities/experiences/services must be submitted in writing to Narvikfjellet AS at [email protected].

The customer is responsible for arranging any relevant insurance coverage related to travel and the booking/rental agreement, such as travel insurance, leisure insurance, and travel and liability insurance.

Please refer to the specific cancellation terms for each product; ski school (section 9), activities (section 10), and events (section 11).

6.0 Force Majeure and Adverse Weather Conditions

Narvikfjellet and our subcontractors are not liable for adverse weather conditions, closed facilities, or other circumstances beyond the control of the resort. We reserve the right to correct pricing errors, inaccuracies in service descriptions, and any technical issues that may arise.

7.0 Data Storage and Privacy

Your privacy is important to Narvikfjellet, and we take our responsibility for the security of your personal data very seriously.

We are committed to protecting your personal data and to being transparent about the information we collect about you and how we use it.

To reflect the latest changes in data protection legislation, and our commitment to transparency, we have updated our Privacy Policy.

Narvikfjellet respects your privacy and processes personal data as the data controller in accordance with applicable data protection laws. These terms provide information about how we process your personal data.

We process visitor data. This is information automatically generated by the server when someone visits our website. This typically includes which pages have been accessed, the time of access, the referring page, IP address, device type (e.g. iPhone), browser type, and operating system. Visitor data is used in anonymized form for the purpose of operating and further developing the website. If you submit information through registration forms, we will also process the data you provide in those forms. This information is used to administer our services. Your email address may be used to send you marketing communications if you have consented to this or where otherwise permitted under Norwegian law. We also process inquiries and feedback if you voluntarily contact us or provide feedback about our website.

Links: Narvikfjellet.no may contain links to websites owned and operated by third parties. These privacy terms apply only to Narvikfjellet.no, and we are not responsible for how your personal data is processed on external websites.

We use cookies. These are data files stored on your device. Our cookies are used to tailor the website to your usage and preferences, as well as to conduct anonymized analyses of user behavior and to record the number of visitors. Cookies may also be used for targeted marketing in accordance with applicable legislation. You can choose to reject cookies in your browser settings. You can also use your browser settings to decide if and when cookies should be deleted.

Read more in the Narvikfjellet Privacy Policy here.

01. Lift Passes

Lift passes are personal and non-transferable.

In the event of loss of a seasonal pass or annual pass, a replacement may be issued for a fee of NOK 100, plus NOK 100 for a new Axess chip card.

In cases of misuse or violation of alpine skiing rules, the lift pass may be confiscated without compensation.

There is no right of withdrawal for lift passes pursuant to Section 22 (m) of the Norwegian Right of Withdrawal Act, as lift passes are considered services related to leisure activities for a specific date or time period. Unless otherwise explicitly stated in these terms, no refunds will be granted after purchase.

No compensation or refunds will be provided due to alpine competitions/events resulting in closed lifts or slopes, provided that Narvikfjellet has informed about the event at least 14 days in advance. For annual and seasonal pass holders, information about major alpine events (lasting more than 3 days) affecting the number of available lifts and slopes during the validity period must be available prior to purchase. The guest is responsible for familiarizing themselves with opening hours and events before purchasing a personal lift pass.

An Axess card is mandatory for all lift passes due to the contactless ticketing system. If you already have an Axess card without technical issues, it can be reloaded and reused. If you do not have an Axess card, it can be purchased for NOK 100 in addition to the lift pass price. This does not apply to single rides on the gondola, where a paper ticket is used.

Children aged 0–6 receive a free lift pass when wearing a helmet and using an Axess card. All children under the age of 7 must carry an Axess card with a valid lift pass.

The guest is responsible for presenting any discount coupons, vouchers, gift cards, or student ID prior to purchasing a lift pass. No refunds will be granted afterward.

Groups of more than 10 people may receive a group discount on lift passes at Narvikfjellet with a single combined payment. Requests for group discounts should be sent to [email protected].

There is no right of withdrawal or deposit refund for Axess cards.

The guest is responsible for checking which lifts are operating and which slopes are open prior to purchasing a lift pass.

Purchased lift passes are non-refundable.

Changes to lift and slope availability may occur due to circumstances described in Section 6, including but not limited to weather conditions, technical issues, safety considerations, or other factors beyond our control. Such changes do not constitute grounds for a refund.

The guest is responsible for familiarizing themselves with the resort’s opening hours prior to purchasing a lift pass. Opening hours are available at all times on Narvikfjellet.no.

The guest is responsible for assessing weather and snow conditions in relation to their own skiing or snowboarding ability prior to purchasing a lift pass. No refunds will be granted afterward.

Narvikfjellet is responsible for providing guests with information about which lifts and slopes are in operation through standard information channels.

This responsibility includes publishing accurate and up-to-date information based on current operating conditions.

For refunds in case of operational interruptions, see further details in Section 13.

Refunds in case of illness or injury: in the event of illness or injury, the pass holder may be entitled to a proportional refund for the period during which the pass could not be used. Illness or injury must be documented with a medical certificate upon request.

We offer free tickets for companions holding a valid companion certificate.

02. Ski Rental

Valid identification is required when renting equipment. This also applies to pre-booked and prepaid rentals.

To rent equipment from Narvikfjellet AS, the guest must be over 18 years of age or accompanied by a guardian who is at least 18 years old.

All payments must be made in advance. Refunds of rental fees are only granted in the event of illness or injury and must be documented with a medical certificate.

Changes to the booking validity date may, upon written agreement with Narvikfjellet via email at [email protected], be made up to 48 hours before the original start date. Changes are subject to availability and Narvikfjellet’s applicable terms. Requests received after the deadline may be rejected.

Alpine skis can easily be mixed up. Please take note of what your skis look like (keep your receipt with barcode information) and where you place them. It is not permitted to transfer, sublet, or sell rented equipment.

Equipment must only be used on marked and groomed slopes. Any damage caused by improper use must be compensated.

The rental provider is not responsible for theft of equipment. During the rental period, the renter is responsible for storing the equipment securely. In the event of theft, the renter must compensate for the equipment.

The rental provider is not liable for personal injury to the renter, damage to property, or injury to third parties during the rental period.

The equipment must be returned during the rental provider’s opening hours at the end of the rental period.

It is the renter’s responsibility to inspect and approve the equipment before use.

The renter acknowledges that alpine ski bindings are of a release type. This reduces the risk of injury but does not guarantee safety. Snowboards do not have release bindings.

When renting avalanche safety equipment, a deposit of NOK 300 is required upon collection. The deposit will be refunded when the equipment is returned in its original condition.

Payment for ski school lessons must be completed before the lesson begins, either online or at the counter. Refunds are only granted in the event of illness or injury and must be documented with a medical certificate.

No refunds are given for cancellations of ski school lessons. Changes to the lesson’s validity date may, upon written agreement with Narvikfjellet via email at [email protected], be made up to 48 hours before the original start time. Changes are subject to availability and Narvikfjellet’s applicable terms. Requests received after the deadline may be rejected.

Parents or guardians are required to inform the ski school of any special needs the child may have prior to the start of the lesson, and to ensure that the child arrives prepared with appropriate clothing and adequate nutrition. This is to ensure safe participation and the best possible learning outcome.

To cancel or change a booked activity, please contact [email protected].

Payment for the activity must be completed before the activity begins, either online or at the counter.

Cancellations can be made free of charge up to 7 days before the activity date, unless otherwise specified.

Cancellations made 2–6 days prior to arrival: 50% refund.

Cancellations made less than 48 hours before the start time: no refund.

Cancellation terms for groups of 10 or more participants will depend on the group size and the nature of the activity. These terms will be specified in each individual group booking.

In the event of illness, a full refund will be granted upon presentation of a medical certificate.

Narvikfjellet reserves the right to cancel the activity if it is not safe to carry it out for safety reasons (for example, due to weather conditions). In such cases, a full refund will be issued unless the parties agree to reschedule the activity.

Narvikfjellet reserves the right to cancel the activity if certain conditions are not met, such as minimum participant requirements. In such cases, the customer will be notified the day before the activity. If the customer does not accept a rescheduled time, a full refund will be issued.

These terms apply to paid activities organized by Narvikfjellet.

05. Events

Any changes to or cancellation of a booked event must be submitted in writing to [email protected].

Cancellation terms for 0–99 participants:

• 30+ days prior to arrival: free cancellation
• 15–29 days: up to 50% reduction without charge
• 7–14 days: up to 25% reduction without charge
• 0–6 days: up to 10% reduction without charge

Cancellation terms for 100+ participants:

• 60+ days prior to arrival: free cancellation
• 30–59 days: up to 50% reduction without charge
• 15–30 days: up to 25% reduction without charge
• 6–14 days: up to 10% reduction without charge

Payment terms for groups of 0–99 participants:

A 50% deposit must be paid by credit card or invoice 30 days prior to arrival. The remaining balance is invoiced after the event.

Payment terms for groups of 100+ participants:

A 50% deposit must be paid by credit card or invoice 60 days prior to arrival. The remaining balance is invoiced after the event.

For invoicing to companies, an organization number is required, and a credit check may be carried out.

For invoicing to private individuals, a national identity number must be registered.

The customer is responsible for providing accurate and complete booking information to Narvikfjellet.

Narvikfjellet is responsible for delivering the booked activity, service, and/or catering in accordance with the confirmed booking.

06. Ski Safety

In cooperation with Norwegian Ski Resorts and Mountain Destinations:

We encourage all our guests to wear helmets, show consideration for other skiers and snowboarders, and follow the Alpine Responsibility Code. Skiing at our resort should be safe, and we all share responsibility for our own conduct.

Responsibility to avoid injury:

You must act in a way that does not cause harm to yourself or others.

Adjust your speed to conditions:

You must ski in control and adapt your speed and manner of skiing to your ability, terrain, snow conditions, and traffic in the area.

Right of way:

Skiers or snowboarders coming from behind (above) are responsible for avoiding collisions.

Overtaking/downhill skiing:

Straight downhill skiing is prohibited except during organized training. When overtaking another skier or snowboarder, you must allow sufficient space for both controlled and uncontrolled movements.

Starting, entering, or turning uphill into a slope:

When entering or turning uphill into a slope, you must ensure this can be done safely without danger to yourself or others. The same applies after stopping.

Do not stop or sit in narrow or blind areas.

On foot in the slope:

If you are on foot, you must only use the outer edges of the slope.

Ski brakes/leashes:

Ski brakes or safety leashes are mandatory. Ensure that bindings are properly adjusted.

Respect signage:

Follow all signs, markings, and instructions.

Assistance in case of accidents:

In the event of an accident, everyone has a duty to assist. Witnesses and those involved are required to provide their personal details. Alpine skiing involves inherent risks—always exercise caution. The use of alcohol or drugs is incompatible with skiing.

Violation of the Alpine Responsibility Code may result in expulsion from the resort and confiscation of the lift pass without refund.

07. Operational Interruptions

Refunds in the event of operational interruptions are granted only in the cases and to the extent set out below.

In the event of an operational interruption—defined as lift stoppages and/or when more than 50% of the total slope offering available at the time of purchase cannot be used—the pass holder is entitled to a proportional refund for the period during which the lift pass cannot be used. The interruption must last at least 30 minutes, and the total duration of interruptions must exceed one-third of the lift pass validity period. No refunds are granted for day passes, half-day passes, or hourly passes.

Operational interruptions beyond the operator’s control (force majeure):

In the case of operational interruptions beyond the control of the ski resort, the refund shall amount to 50% of the proportional refund to which the pass holder would otherwise be entitled under the preceding paragraph. This applies to interruptions caused by, for example, snow, weather, and wind conditions, avalanches, lightning strikes, flooding, fire, power outages, pandemics, strikes, etc., and which constitute circumstances that the resort could not reasonably have foreseen at the time of purchase. It is the responsibility of the resort to document that the interruption was caused by such circumstances and that it could not have avoided or overcome their consequences.

Based on the above provisions, it is clear that the pass holder is not entitled to a full refund of the purchase price, but only to a proportional refund for the period during which the lift pass cannot be used. The maximum refund that may be claimed due to lack of snow is 50% of the lift pass purchase price, provided that the resort is unable to open for the season. Conversely, if the resort is open for more than one-third of the season, the pass holder is not entitled to any refund.

In other words, refunds may only be claimed for closed days exceeding one-third of the total number of ski days in the season. The refund shall amount to 50% of the proportional value of the period during which the lift pass could not be used. This is calculated by dividing the value of the lift pass by the total number of days in the season. This “daily rate” determines the size of the refund.

By its nature, any potential refund claim cannot be calculated until after the end of the season. Until the season has concluded, the resort operator may therefore reject any refund claims. Any claims for refunds must be submitted to the resort operator after this point.

08. Cable Car Tickets

Cable Car tickets are non-refundable unless a valid medical certificate is provided documenting illness or another health condition that prevents the ticket from being used.

Changes to the ticket’s validity date may, upon written agreement with Narvikfjellet via email at [email protected], be made up to 48 hours before the original start date. Changes are subject to availability and Narvikfjellet’s applicable terms. Requests received after the deadline may be rejected.

9.1 Booking and Reservations

The person making the booking must be at least 20 years of age.

Please review the confirmation sent to you by email to ensure that it matches your booking.

A booking becomes binding once a booking number has been assigned to the guest and payment has been completed or agreed. The customer is responsible for ensuring that the arrival and departure dates, as well as other essential booking details, are correct.

Group bookings for accommodation must be made in writing to [email protected].

The customer is responsible for providing accurate information.

9.2 Payment and Settlement

The full amount must be paid at the time of booking/purchase. The guest will receive an electronic booking confirmation by email to the provided address.

Narvikfjellet uses a payment solution provided by Nets. Accepted payment methods include Visa, Mastercard, Maestro, Visa Prepaid, BankAxept, and American Express.

For on-site/drop-in payments, foreign currency is not accepted.

For invoicing to companies, an organization number is required, and a credit check may be conducted. The standard payment term is 14 days unless otherwise agreed. Invoice payment must be agreed upon in advance.

For invoicing to private individuals, a national identity number is required. A 14-day payment term also applies. Invoice payment must be agreed upon in advance.

No refunds are granted for paid add-on products/services that are not used for any reason.

9.3 Cancellation and Changes

Requests for changes or cancellations must be submitted in writing to [email protected].

Bookings made through third-party channels must be changed or cancelled directly through the respective booking channel.

Extensions of stays/bookings cannot be guaranteed and are subject to availability. Prices may vary.

Bookings made via phone/email/reception can be changed or cancelled via [email protected].

Cancellation terms apply regardless of how or where the booking was made.

Cancellation terms for Basecamp Narvik:

• 0–2 days prior to arrival: 100% fee (changes/cancellations must be made before 12:00)

• 3–7 days prior to arrival: 50% fee (changes/cancellations must be made before 12:00)

• 8 days or more prior to arrival: no fee

Cancellation terms for Camp 291:

• 0–7 days prior to arrival: 100% fee (changes/cancellations must be made before 12:00)

• 8–14 days prior to arrival: 50% fee (changes/cancellations must be made before 12:00)

• 15 days or more prior to arrival: no fee

In the event of unforeseen circumstances requiring the stay to be shortened or interrupted, no refunds will be given. Narvikfjellet recommends that all guests obtain travel insurance prior to their stay, and that any claims be directed to the insurance provider.

9.4 During the Stay

The rental provider is not liable for any self-inflicted personal injuries during the stay.

The guest is responsible for any damage to buildings or inventory caused by negligent or intentional actions during the stay.

In case of damage or destruction of inventory at Basecamp Narvik / Camp 291, a fee corresponding to the cost of repair or replacement will be charged, depending on the extent of the damage.

The rental provider is not responsible for guests’ valuables stored in or around the accommodation.

Lost property is stored for 3 months (in accordance with applicable law). Items of higher value will thereafter be handed over to the police. Items of lower value will be discarded. Costs related to retrieval/shipping are charged to the guest. For shipping (both domestic and international), the guest is responsible for arranging and paying for shipping labels, pickup, and delivery. We will ensure proper packaging.

Failure to comply with the house rules (available via link in the booking and physically in all units) may result in financial liability depending on the severity of the violation.

Smoking is prohibited in all units. Violations will result in the following fees:

• Basecamp: NOK 5,000 per room and NOK 7,000 for the Polar Suite

• Camp 291: NOK 5,000 per small cabin and NOK 7,000 per large cabin

Accommodation applies only to the number of guests stated in the booking confirmation.

Guests are responsible for reading and familiarizing themselves with practical information regarding their stay.

If a chip or physical key is issued, the guest is responsible for returning it before departure. Failure to return will result in the following fees:

• Physical key: NOK 500

• Chip: NOK 150

9.5 Deviations

Any deficiencies or issues with booked goods/services must be reported immediately so that Camp 291 and Basecamp Narvik can rectify the issue. More information is available in the house rules and on the website.

9.6 Changes to Terms

Narvikfjellet AS reserves the right to amend these terms with immediate effect. The latest version will always be available on Narvikfjellet.no.

These terms apply from the time of booking until completion of the departure inspection of the accommodation unit.